Refund policy

We hope that you are satisfied with your PHILIP B® product(s). However, if you are not completely satisfied, you may return your product(s)*, along with the receipt, within thirty days of purchase to:

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*Due to health restrictions, we cannot provide refunds on items purchased from our Hairbrush Collection. Please select your purchase(s) carefully.

Depending on the value of the product(s) being returned, you should consider insuring your shipment. PHILIP B® is not responsible for items being returned to us that are lost in transit.

*Order cancellations made after your order has been processed are subject to a £20.00 restocking fee. If your order has already shipped, the cost of shipping will also be deducted from your refund.

ORDER MODIFICATIONS

Order modifications may be made only if the order has not yet been boxed for transit. Adjustments to orders currently in process may be accommodated by customer assistance by emailing us at orders@philipb.com.

REFUNDS

• You must return PHILIP B® product(s) to the original retail point of purchase.
• We cannot grant refunds for returned product(s) not purchased through www.philipb.co.uk.
• Product(s) purchased through www.philipb.co.uk may not be returned at retail locations that sell PHILIP B® product(s).
• Refunds will be made for the GBP purchase price indicated on your receipt.
• Shipping and handling costs will not be refunded.
• Refunds will be provided only for products returned at least 50% full.

Any further questions should be directed to a customer assistance representative by emailing us at orders@philipb.com.